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Description
xElevate Your Hot Tub Comfort
Meet the Sxmprail 78160 Spa Neck Pillow, thoughtfully engineered to combine plush cushioning with reliable support. Crafted from premium high-density EVA foam with a 45D hardness rating, this pillow maintains a soft, supportive feel without losing shape through multiple soaks. The material is designed to resist wear, peeling, and disintegration, while standing up to water and UV exposure so your LimeLight spa stays inviting session after session.
Immense attention to design details means you get a pillow that feels gentle against the skin yet sturdy enough to hold its form. The rounded edges and smooth surface enhance comfort as you lean back, making long soaks feel effortless. Its compact 10.5" L by 6.25" W footprint fits neatly with most spa configurations, and the light tan tone with back notches clips securely onto compatible LimeLight models for a tidy, snag-free setup.
Designed for LimeLight Spas (2018–Current)
This headrest is purpose-built for Hot Spring LimeLight Series spas, including Beam BMI, Beam BMII, Flair, Flash, Prism, and Pulse. The clip-on notches ensure a secure attachment to the spa edge, while the two-pack design lets you refresh both ends of the tub or keep a ready spare. Before you buy, double-check size and compatibility to ensure a snug, unobtrusive fit.
Soft, Yet Supportive — Real-World Comfort
The pillow’s soft-touch feel and thoughtfully curved shape cradle the neck, encouraging a comfortable resting position as you unwind. The gray finish offers a versatile look that complements a wide range of spa interiors, helping to rejuvenate the overall aesthetic of your LimeLight experience. Use it for a quick read, a quiet chat with a friend, or a peaceful moment of rest between hot-soaked breaths.
Key Benefits at a Glance
- Premium EVA foam with 45D hardness for lasting comfort
- Water- and UV-resistant design built for spa life
- Clip-on compatibility with LimeLight Spa models for easy mounting
- Durable, low-maintenance construction in a neutral gray
- Two-pack, ready for replacement or spare use
Care, Longevity, and a Confidence-Boosting Promise
- Keep spa water chemistry balanced to help extend pillow life
- Rinse after use and dry to maintain surface feel
- Confirm model compatibility and pillow size before purchasing
- Avoid sharp impacts and prolonged exposure to extreme heat when not in use
Warranty and Peace of Mind
The 78160 pillow comes with a five-year replacement policy. If you encounter issues, contact us for support and a replacement option, with typical responses within 12 hours. This policy reflects our commitment to durable design and reliable customer service.
What You’ll Experience
In short, expect a neck-friendly rest that stays put, a refreshed visual look for your LimeLight spa, and a practical, long-lasting solution that fits two-pack needs without complicating your spa routine. Possibilities include longer, more comfortable soaks, easier entry and exit, and a spa upgrade that complements your existing setup.
FAQ
Q: What is the 78160 Spa Neck Pillow compatible with?
A: Designed for Hot Spring LimeLight Series spas from 2018 to present: Beam BMI, Beam BMII, Flair, Flash, Prism, Pulse.
Q: What warranty or replacement options are available?
A: Five-year free replacement policy; contact us for support, with responses typically within 12 hours.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Patio, Lawn & Garden items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, outdoor wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at gardencanada.ca@gmail.com
All approved returns must be sent to the following address:
Garden Canada – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at gardencanada.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Garden Canada will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or installed Patio, Lawn & Garden products
- Items showing signs of outdoor use, wear, dirt, or weather exposure
- Plants, seeds, bulbs, fresh flowers, and other perishable goods
- Products returned without original packaging, parts, manuals, or accessories
- Assembled furniture or products damaged during customer assembly
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Patio, Lawn & Garden items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at gardencanada.ca@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Garden Canada ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Garden Canada is not responsible for carrier delays, service interruptions, or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
SHIPPING RATES
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Garden Canada is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at gardencanada.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
- Check with neighbors or building management
- Verify the shipping address used during checkout
- Contact your local delivery office
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
INTERNATIONAL SHIPPING
At this time, Garden Canada ships only within Canada. International shipping options may become available in the future.
CONTACT
If you have any questions regarding shipping, please contact us at: gardencanada.ca@gmail.com
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