Shipping policy

ORDER PROCESSING TIME

All orders are processed within 4–5 business days after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of unusually high order volume, severe weather, carrier disruptions, or other exceptional circumstances, processing may occasionally require additional time. If a material delay affects your order, we will notify you by email.

SHIPPING TIME

Garden Canada currently ships exclusively within Canada, including all provinces and territories.

Standard shipping transit time: approximately 6–9 business days after the order has been processed.

Therefore, the estimated total delivery timeframe is approximately 13–20 business days, including both order processing and shipping transit time.

Remote, rural, and northern destinations may require additional transit time due to distance, weather conditions, seasonal transportation schedules, or limited carrier routes.

This may include certain locations in:

  • Yukon

  • Northwest Territories

  • Nunavut

  • Remote and rural communities

Delivery timeframes are estimates and may occasionally be affected by circumstances outside our direct control, including severe weather, carrier service interruptions, seasonal congestion, or transportation delays.

If your shipment is delayed, please contact us and we will assist you with reviewing the shipment status and, where appropriate, initiating an inquiry with the carrier.

SHIPPING CONFIRMATION AND TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.

Tracking details may take approximately 24–48 hours after shipment to become active within the carrier's tracking system.

Customers are encouraged to monitor their tracking information after receiving the shipping confirmation.

If you have any questions regarding the status of your shipment, please contact us at gardencanada.ca@gmail.com.

SHIPPING RATES

Standard shipping within Canada is free on all orders.

Where available, expedited or express delivery options and any applicable additional charges will be displayed during checkout.

ADDRESS ACCURACY

Please ensure that your shipping address is complete and accurate before submitting your order.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at gardencanada.ca@gmail.com.

We will make reasonable efforts to update the shipping address before the order is dispatched.

Once an order has entered the carrier network, we may no longer be able to modify the delivery address.

Garden Canada cannot be held responsible for delivery problems resulting from incorrect or incomplete address information provided by the customer, but we will make reasonable efforts to assist where possible.

DELAYED SHIPMENTS

If your order has not arrived within the estimated delivery timeframe, please contact us at gardencanada.ca@gmail.com.

Our team will review the available tracking information and assist with determining the status of the shipment.

Where appropriate, we may contact the shipping carrier and initiate a delivery investigation or claim.

We encourage customers experiencing any shipping or delivery issue to contact us directly so that we have the opportunity to investigate and resolve the matter as quickly as possible.

DAMAGED OR LOST PACKAGES

If your order arrives damaged, please contact us promptly at gardencanada.ca@gmail.com and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the package

  • Clear photographs of the damaged item, where applicable

We will review the situation and provide assistance as quickly as possible.

If your package is marked as “delivered” by the carrier but you have not received it, please first:

  • Check around the delivery location

  • Check with household members or neighbors

  • Check with reception or building management, where applicable

  • Verify the shipping address used for the order

  • Allow a short period of time, as some carriers may occasionally scan packages as delivered shortly before final delivery

If the package remains missing, please contact us at gardencanada.ca@gmail.com.

We will review the tracking information and, where appropriate, assist with initiating a carrier inquiry or claim.

INTERNATIONAL SHIPPING

At this time, Garden Canada ships only to addresses within Canada.

International shipping is not currently available.

CONTACT

If you have any questions regarding order processing, shipping, tracking, or delivery, please contact us at:

Email: gardencanada.ca@gmail.com

Our customer support team will be happy to assist you.