Description
xPremium OEM Replacement for Spa Neck Comfort
Meet the IWIWE 77444 four-pack, a purpose-built replacement for the neck rest cushions that live on the edge of your hot tub. Crafted with an upgraded EVA core and a sleek, modern silhouette, these pillows aim to provide consistent support across long soaks. While individual results vary, their durable construction invites you to set a comfortable cadence for relaxation and downtime in your spa space.
With an authentic OEM design, the pillows align with the original fit you expect, so swapping them in feels familiar and straightforward. The result is a cohesive look and a familiar touchpoint that can help you unwind after a busy day, whether you’re soaking solo or sharing the experience with a friend.
What’s Included and Key Benefits
- Package Includes: 4 x 77444 grey spa neck pillows, ready for replacement and quick setup.
- Durable EVA Material: A high-density foam core designed for wear resistance and a long service life, reducing the need for frequent replacements.
- Comfortable Support: Rounded corners and a soft angle provide steady neck support, helping you settle in for a relaxed session.
- Modern Aesthetic: A clean, contemporary look that blends with a variety of outdoor spa environments.
Material and Design Details
The pillows use EVA foam with a 45D firmness, chosen for a balance of resilience and plush feel. This combination is designed to maintain shape under use and remain comfortable over time, helping you enjoy the spa environment without fuss.
Beyond comfort, the updated EVA composition supports a consistent shape, so the pillow stays in place as you shift or move in the water. The result is a dependable touchpoint for posture and relaxation during soak sessions.
Compatibility and Fit
The 77444 pillow is designed as a versatile OEM replacement for a broad set of Hot Tub models. It is compatible with multiple Hot Spring/Watkins and related spa families from 2011 through 2019, including 2015–2019 variants, making it a convenient option for users with different configurations.
- Hot Spot Relay (2015–2018/2019 variants)
- Rhythm (2015–2019 variants)
- SX (2011–2019 variants)
- Tempo (2015–2019 variants)
- TX (2011–2019 variants)
Real-Life Use Scenarios
Imagine unwinding after a long day, the water’s warmth wrapping your shoulders as the pillow cradles your neck. The pillow’s design invites natural head alignment, making it easier to read, chat with a friend, or simply drift into a gentle, restorative pause between bubbles.
- Post-soak neck support while you relax and chat with loved ones.
- Easy replacement for quick spa maintenance, keeping the mood of your space inviting.
- Consistent comfort during extended spa sessions or poolside gatherings.
Note: This product emphasizes comfort and durability based on the provided materials and design features. Individual outcomes may vary depending on usage patterns and spa setup.
FAQ
Q: What is included in the IWIWE 77444 four-pack?
A: The set includes four gray spa neck pillows, designed as an OEM replacement for compatible Hot Tub models.
Q: Which hot tub models are compatible?
A: Fits Hot Spot Relay, Rhythm, SX, Tempo, and TX models from 2011–2019, including 2015–2018 and 2019 variants.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Patio, Lawn & Garden items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, outdoor wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at gardencanada.ca@gmail.com
All approved returns must be sent to the following address:
Garden Canada – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at gardencanada.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Garden Canada will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or installed Patio, Lawn & Garden products
- Items showing signs of outdoor use, wear, dirt, or weather exposure
- Plants, seeds, bulbs, fresh flowers, and other perishable goods
- Products returned without original packaging, parts, manuals, or accessories
- Assembled furniture or products damaged during customer assembly
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Patio, Lawn & Garden items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at gardencanada.ca@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Garden Canada ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Garden Canada is not responsible for carrier delays, service interruptions, or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
SHIPPING RATES
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Garden Canada is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at gardencanada.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
- Check with neighbors or building management
- Verify the shipping address used during checkout
- Contact your local delivery office
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
INTERNATIONAL SHIPPING
At this time, Garden Canada ships only within Canada. International shipping options may become available in the future.
CONTACT
If you have any questions regarding shipping, please contact us at: gardencanada.ca@gmail.com
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