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Description
xOverview of the Giraffe Tools SW5 Hose Reel Box
Transform how you water and maintain outdoor spaces with a reel designed for real-life use. The SW5-100ft arrives pre-loaded with a 100 ft hybrid hose, so you can reach flower beds, fences, and distant corners without juggling hoses or repeated trips to the faucet. Its compact, dark green cabinet blends with patios, lawns, and garden schemes while keeping essentials neatly tucked away when not in use.
Durability meets practicality in a unit built to endure outdoor conditions. The reel box is finished with an anti-rust coating, while aluminum connections are designed to minimize leaks. A heavy-duty metal shell adds stability, so winding and unwinding feel steady and controlled even during busy watering sessions.
Key benefits you may notice
- Easy winding: a user-friendly crank handle and hose guide help you wind evenly with less mess.
- Full coverage: the 100 ft hose reaches far corners and hard-to-reach areas for efficient cleaning and irrigation.
- Durable construction: rust-resistant coating, sturdy shell, and leak-resistant connections for long-term use.
- Discreet storage: a decorative green shell hides the reel when not in use and opens for interior inspections if needed.
- Stable setup: stabilizing footrest keeps the reel firmly in place during winding and unwinding.
- Support and warranty: a 24-month warranty plus friendly service support offers peace of mind.
Real-world use cases
Ideal for routine lawn care, edge trimming adjacent to walkways, and watering multi-zone gardens, the SW5 makes it easier to deliver water exactly where it’s needed. The included 100 ft hybrid hose minimizes the need for supplementary hoses, helping you keep paths clear and outdoor areas tidy. Whether you’re rinsing off garden furniture, washing tools, or keeping planters evenly hydrated, this reel is designed to simplify routine tasks and reduce clutter.
Materials, design, and care tips
The anti-rust coating and aluminum connections are chosen to withstand sun, rain, and seasonal shifts. A heavy metal shell provides additional stability, so you can wind or unwind with confidence. To keep the finish looking fresh, wipe with a soft damp cloth and store under a shaded area when not in use. Periodically check the fittings for tightness to maintain a reliable seal.
Why choose Giraffe Tools
For gardeners and homeowners seeking a balanced blend of durability, usability, and visual appeal, the SW5 offers a practical solution that fits a range of outdoor spaces. The combination of a ready-to-use hose, a durable enclosure, and thoughtful details can help you manage watering tasks more efficiently without compromising on style.
FAQ
Q: What makes the SW5 hose reel box easy to use?
A: The crank handle and hose guide help you wind the hose neatly with less effort.
Q: Is the SW5 built to withstand outdoor conditions?
A: Yes, the rust-resistant coating and aluminum connections are designed for durability in varied weather.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Patio, Lawn & Garden items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, outdoor wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at gardencanada.ca@gmail.com
All approved returns must be sent to the following address:
Garden Canada – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at gardencanada.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Garden Canada will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or installed Patio, Lawn & Garden products
- Items showing signs of outdoor use, wear, dirt, or weather exposure
- Plants, seeds, bulbs, fresh flowers, and other perishable goods
- Products returned without original packaging, parts, manuals, or accessories
- Assembled furniture or products damaged during customer assembly
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Patio, Lawn & Garden items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at gardencanada.ca@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Garden Canada ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Garden Canada is not responsible for carrier delays, service interruptions, or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
SHIPPING RATES
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Garden Canada is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at gardencanada.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
- Check with neighbors or building management
- Verify the shipping address used during checkout
- Contact your local delivery office
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
INTERNATIONAL SHIPPING
At this time, Garden Canada ships only within Canada. International shipping options may become available in the future.
CONTACT
If you have any questions regarding shipping, please contact us at: gardencanada.ca@gmail.com
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