Description
xEnhance Outdoor Warmth with a Smart Shield
The East Oak Patio Heater Reflector Shield is a purpose-built accessory designed for umbrella-style patio heaters, including the East Oak EO-PH001. Crafted from thickened aluminum and finished in a durable silver, it concentrates heat where you want it most while keeping the rest of your outdoor space comfortable. The shield helps you adjust the heating range, aiming warmth toward seating areas and away from walls or plants, so you can enjoy evenings outdoors with improved comfort and efficiency.
Key Benefits at a Glance
- Directional heat for targeted warmth across a wider area, extending your heater’s effective range.
- Energy saving design reduces propane use by focusing heat where it’s needed most.
- Durable construction with 0.7mm thickened aluminum for long-term resilience and weather resistance.
- High-temperature performance built to withstand outdoor conditions and active use.
- Foldable and portable for easy storage when the season ends or for transporting to a new setup.
- Easy installation with a simple, tool-free approach and a stability-enhancing support rod.
What You Get and How It Works
Designed to fit full-size round patio heaters, the shield features a robust support rod at the bottom and a fixed top reflector cover, which stabilizes the structure and helps maintain the reflective surface. The design supports a hinge that prevents the panels from squeezing together, reducing the risk of deformation over time. When installed correctly, the reflector redirects heat outward toward your seating areas while acting as a shield to protect nearby surfaces from excessive heat.
The shield’s reflective surface is engineered to maximize heat bounce-back toward guests, creating a more consistent warmth in chilly evenings. Its 0.7mm aluminum construction offers durability without adding unnecessary weight, making setup and storage straightforward. A foldable design means you can tuck it away in a garage, shed, or under a patio table when not in use, helping you maintain a tidy outdoor space.
Use Cases and Practical Scenarios
- Relax with friends on a cool patio and enjoy focused warmth without overheating nearby planters or walls.
- Seasonal patios can benefit from improved heat reach, enabling longer evenings outdoors.
- Outdoor dining areas benefit from steady, directional warmth that complements other heating sources.
Care, Safety, and Maintenance
- Assemble on the side opposite the control knob to avoid heat exposure to the knob.
- Remove the blue protective film from each reflector panel before assembly.
- Handle edges with care to prevent scratches during installation.
- Regularly check screws to ensure the top reflector remains securely fastened.
Warranty and Support: East Oak provides customer support and warranty coverage for this reflector shield, reflecting the brand’s commitment to durable outdoor accessories and satisfied users.
FAQ
Q: Is this reflector shield compatible with all full-size round patio heaters?
A: Compatible with umbrella-style heaters like East Oak EO-PH001; not suitable for pyramid or mini heater models.
Q: What installation tips should I follow when using the shield?
A: Install away from the control knob; remove blue protective film; check screws; avoid sharp edges; ensure the top reflector is securely fixed.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Patio, Lawn & Garden items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, outdoor wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at gardencanada.ca@gmail.com
All approved returns must be sent to the following address:
Garden Canada – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at gardencanada.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Garden Canada will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or installed Patio, Lawn & Garden products
- Items showing signs of outdoor use, wear, dirt, or weather exposure
- Plants, seeds, bulbs, fresh flowers, and other perishable goods
- Products returned without original packaging, parts, manuals, or accessories
- Assembled furniture or products damaged during customer assembly
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Patio, Lawn & Garden items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at gardencanada.ca@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Garden Canada ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Garden Canada is not responsible for carrier delays, service interruptions, or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
SHIPPING RATES
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Garden Canada is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at gardencanada.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
- Check with neighbors or building management
- Verify the shipping address used during checkout
- Contact your local delivery office
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
INTERNATIONAL SHIPPING
At this time, Garden Canada ships only within Canada. International shipping options may become available in the future.
CONTACT
If you have any questions regarding shipping, please contact us at: gardencanada.ca@gmail.com
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